Frequently Asked Questions
Interested in a new website for your business? Or maybe you're thinking of opening an online store. Here is the place to get all the answers! A list of the most common questions that we have been asked over the years.
If you don't find what you're looking for here please contact us and we'll be happy to answer any questions you may have.
How much does a website cost?
This can vary depending on things such as how big the website is (number of pages) and the features and functionality that is included in the website. Our typical website projects start from around $3,500 (ex GST), this is just an average, very simple requirments have lead to a lot less!
Online Stores generally cost more, on average around the $8,000 (ex GST) mark and can go higher with out of the ordinary features are required.
We are proud of our very competitive pricing, we encourage you to shop around because when comparing apples with apples we know you are getting great value for money.
How long does it take to complete a website?
Typically it takes 4 weeks to complete a website from start to finish and 6 weeks for an online store.
Do I need to organise my own domain name and hosting?
No you do not need to, we can take care of it all! Our websites and online stores are hosted on own Sydney based servers.
For more information on hosting click here and you can check domain name availability here.
Will my website work on mobile devices?
Yes it will, not only will it work but it will be optimised for a better user experience. This was once an extra feature but it now standard on all websites and online stores that we do.
What is a Content Management System (CMS)?
A Content Management System is a tool that allows you to maintain content information on your website, without the need for any technical skills. A CMS allows you to edit pages, images, products or blog entries to your website or online store. No additional software is required - all you need is a web browser and an internet connection.
Do you provide training?
Yes we provide all our clients with training on maintaining their website or online store.
All training is conducted onsite with follow up training if needed. We don't charge for training, it's part of our service to you as our client.
What is Search Engine Optimisation (SEO)?
Search Engine Optimisation is all about getting your website higher up in the search results on search engines such as Google. The higher up the results you are the more traffic (and customers) you're likely to get.
There are many aspects that go into achieving good SEO, and one of the most important is the copy (words) on your website. Focus on well written, keyword rich and appropriate content is the key.
Do you write the content for my site?
We don't directly write your content, however if you need help with this we can put you in contact with a copywriter who specialises in writing for the web.
We can help with general editing, we often receive content in point form, which we then convert into something more presentable. Basically we help wherever we can, we work together!
Can you design my logo?
We have created logos for many clients and if needed we can also freshen up your exsisting logo to make it fit in with your new website.
You can take a look at some of the logos we have created, check out our portfolio page.
What is web hosting?
Web hosting is a service that allows your website to be viewed on the Internet. It's basically a computer housed in a data centre (ours are in Sydney) that runs your website and email.
For more details take a look at our hosting page.
Do you outsource your work?
No we don't, not ever! All our design and development work is done locally by us, the very same people that have created this website that you are viewing now.
You will have complete access to all people involved in your project.
Is it a disadvantage to use hyphens in a domain name?
Technically no, as far as SEO goes there is no problem, if anything, ever so slightly better but... it may be a disadvantage when it comes to telling someone your website address over the phone or promoting it via a radio ad.
Something of concern is, if you owned www.book-club.com.au but you did not own www.bookclub.com.au the non-hyphened version that is not owned by you may get some traffic that was intended for you.
Testimonials
D&G Produce
"Grant from Net By Design was recommended to us to develop a personalised website for D & G Produce a local manufacturer of Livestock Feed in the Hawkesbury. We found his knowledge and advice invaluable, his patience in developing and personalising our website to suit our needs was what we were looking for.
The final result was bright, informative and above all easy for our customers to use. Any changes and additions we made along the way were never too much trouble for Grant and he always responded promptly.
We would thoroughly recommend Grant and Net By Design for their technical advice and excellent customer service."
Debbie - Accounts
FiFi's Pet Minding
"I honestly didn't know what to expect when I decided to create a website for my business and I had been to a number of other website design places to make enquiries but knew instantly when I spoke to Net By Design that this was a company I could trust to create my website.
I only had one request - for it to be better than the rest and I definitely think they have outdone themselves in this regard."
Fiona Dunn
Cassidy Real Estate Agents
"We have used the computer services and knowledge of Grant for over 15 years now, so when we decided to update our image and create a new website he and his team at Net By Design were our first and last port of call.
Professional, innovative and willing to listen are the things that stood out for me from the very beginning.
We achieved more than we imagined possible in a short space of time and the changeover was seamless and easy.
They continue to advise and help us with any questions or suggestions and at an affordable budget."
Peter Cassidy LREA
Total Bodyshop Supplies
"Total Bodyshop Supplies had the pleasure of using Net By Design for our new customised online store. We are a business based in Wellington, New Zealand, and felt that it was time to update our online presence. We recognised that the way customers interact and experience with a website changes and therefore we need to adapt also.
We found using Net By Design as an international service to be no different to if they were based here in Wellington, maybe even easier as meetings could be held via Skype. This made meetings slot into your day conveniently, free and made communication accessible.
From the beginning there was a clear process outlined giving us a good understanding of what this creative development would looked like and what we could expect at the end. Everything that was propositioned was followed through. We liked that it was a very conversational process. Net By Design listened to how we wanted our brand to be communicated and made appropriate functionality suggestions.
Throughout this process we feel that we have established a good relationship and that once the website was up and running it didn't stop there. The relationship is ongoing checking in on us making sure everything is running smoothly, quick to solve any issues, keen for development ideas and analysis of how people walk through the online store.
Overall we have an online store that we are extremely proud of! It is flexible and dynamic in how we can upload images and categories, allowing how people experience it to be new, relevant and up-to-date. Also gives the impression that there are real people behind this online side of our business, not just a website left to it's own. It is easy to navigate through and search selection makes it quick and easy to find what you are looking for."
Hannah Crowther
Outback Signs
"Running a very busy sign making business, I am often asked by my clients to recommend someone to build a website for them. I am always cautious about who I should send them to so discovering Net By Design a few years back has been terrific for Outback Signs.
Impressed with their professional approach and creative ability I now refer all of my clients with website needs to Grant and the team and they all report back with positive experiences.
Impressed with what Net By Design have done for my clients over the years, and having a website update of my own well overdue it was time to call Net By Design myself and offer them a challenge.
The all new outbacksigns.com.au site was taken on and meet that challenge, they certainly did! From concept to completion the team were a pleasure to deal with, always available to answer my questions, provide advice and direction where needed and totally happy to tweak things to suit my individual needs no matter how trivial they may have been.
I am extremely happy with our new site and would not hesitate to recommend Net By Design to anyone wanting to stand out on-line and enjoy excellent value for money whilst staying in total control of their content."
Brad Bell